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Answer every customer from one inbox.

Zalo, Messenger, Telegram and your website chat arrive in one shared inbox. Your team picks up, replies and follows through without switching apps, and AI drafts the routine answers for you to approve.

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Official channel integrations. You never hand over a password.

Follow one conversation through Nexora

From the first message to the weekly report, this is what happens when a customer asks about an order.

  1. 1

    It arrives in the shared inbox

    A customer messages your Zalo Official Account. The conversation shows up next to your Messenger and web chat, with their order history beside it.

    • Nguyễn Thị LannowI want to swap yesterday’s order for a size M
    • Minh Trần6 minThanks, it arrived this morning
    • Hà Phương14 minDo you ship to Đà Nẵng?

    Nguyễn Thị Lan

    Zalo

    Orders
    4
    Last order
    #4821, yesterday
    Returning
  2. 2

    AI drafts a reply

    Nexora reads the conversation and your product information, then writes a draft. Your agent edits it or sends it as is. Refunds, discounts and anything you mark as sensitive wait for a manager to approve.

    Do you still have the beige one in M? I’d like to swap yesterday’s order.

    AI draft

    Yes, we have 3 left in beige, size M. I’ll swap order #4821 for you and it will arrive within 2 days.

    Refund of 45,000₫ shipping needs a manager’s approval
  3. 3

    The right person picks it up

    Assign to a person or a team, or let rules do it by channel, language or keyword. Teammates leave internal notes the customer never sees.

    Assigned to Trang, Online salesby the rule “exchange or size”

    @Trang she exchanged once before, waive the shipping fee this time.

    Internal note. Only your team sees this.

  4. 4

    It gets resolved, and it counts

    Response time, resolution time and conversations per agent update as your team works. Export any report or send it to the owner.

    Median first reply, last 7 days
    This week
    2m 40s
    Resolved today
    126

Connect the channels your customers already use

Each connection goes through the provider’s official business authorization. If one drops, Nexora tells you and lets you reconnect.

Pricing

Billed yearly in USD. AI usage and channel provider fees are billed separately, at cost.

Starter

For online shops and local sellers moving off scattered apps.

$500/year

  • Shared inbox
  • 2 channels
  • Up to 3 people
  • Customer profiles
  • Basic reports
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Growth

For retail chains, schools and service teams that need AI and automation.

$3,600/year

  • Everything in Starter
  • AI drafts and summaries
  • Workflow automation
  • Up to 15 people
  • All channels
  • Response targets and escalation
Book a demo

Enterprise

For multi-location and franchise businesses.

From$24,000/year

  • Everything in Growth
  • Single sign-on (SSO)
  • Audit log and approval policies
  • ERP, e-commerce and API integrations
  • Dedicated onboarding
Book a demo

See Nexora with your own conversations

Tell us how your team talks to customers today. We’ll set up a 30-minute call and show you Nexora with your channels connected.

We’re onboarding our first pilot businesses in Vietnam now. Pilot teams get hands-on setup and a say in what we build next.

We’ll use this to pick a time with you.

Which channels do you use?
About how many messages a day?

Questions

Do I need to give Nexora my Zalo or Facebook password?

No. Every channel connects through the provider’s official business login. You can disconnect a channel at any time from Settings.

Does it work with Vietnamese conversations?

Yes. Nexora is built for Vietnamese first: search, AI drafts and summaries all handle full diacritics, and drafts are written in the language your customer used.

What happens when the AI isn’t sure?

It never sends anything on its own. Drafts wait for an agent, and you choose which topics, such as refunds or complaints, always go to a person.

Who can see our customer data?

Only people in your organization, with the roles you give them. Each business’s data is kept separate, encrypted in transit and at rest, and sensitive actions are recorded in an audit log.

How long does setup take?

Most teams connect their first channel and invite their agents in an afternoon. Pilot businesses get setup help from our team.